Terms & Conditions

These terms govern your use of EZ Rent, the property management service operated by Panorata at app.panorata.com. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

Please read section 10 in particular. It limits what we are liable for.

1. The service

EZ Rent helps landlords and property managers run their portfolios: properties and units, tenants and leases, short term bookings, property sales, maintenance, documents and finances.

We provide the software. We are not a party to any agreement between you and your tenants, guests or buyers. We do not hold, transfer or handle rent, deposits or sale proceeds. Records you enter about money are records only. Moving money remains entirely between you and the other person.

We are not your lawyer, accountant or agent. Nothing in EZ Rent, including any document it generates, is legal or financial advice. Lease agreements and financial reports produced by the service are starting points that you are responsible for checking against your own circumstances and the law that applies to you.

2. Your account

You must be at least 18 and able to enter a contract.

You are responsible for your login details and for everything done through your account. Tell us at info@panorata.com immediately if you think someone else has access.

One person holds the account. On the Enterprise plan you may invite team members, who sign in with their own credentials under permissions you set. You remain responsible for what they do.

You must give accurate registration information and keep your email address current, because we use it for password resets, subscription notices and anything else that matters.

3. Plans, pricing and payment

Prices are in United States dollars and exclude any taxes that may apply to you.

Paid subscriptions are arranged through our payment provider and activated by us once payment is confirmed. Activation is not instant: there may be a short delay between your payment and your plan changing. Enterprise is priced individually, so contact us at info@panorata.com.

We may change our prices. If we do, we will give you at least 30 days notice by email, and the change will not affect a period you have already paid for.

4. When a subscription ends

We would rather you kept working than lose access the moment a payment slips, so:

• Grace period. For 7 days after your paid period ends, you keep full access to everything your plan covered. This is intended to cover an ordinary payment delay.
• After the grace period. Your account moves to the Starter allowance. If you hold more properties than that allowance covers, the excess becomes view only. The same applies if you move to a smaller plan.
• What view only means. You keep full read access to every record on every property, permanently. You can view, export and report on all of it. You cannot record new rent, create new leases or bookings, start a sale, raise a new maintenance request, or edit the property until you renew or select it as one of your active properties. You can always delete a property you no longer wish to keep.
• Choosing which properties stay active. You choose in Settings. The first change after a freeze begins is free. After that, one change every 7 days, so the choice is a real one rather than a way to work around the allowance.

We do not delete your records because a subscription lapsed. Your data remains available to read and export.

5. Your data

You own what you enter. Your properties, tenants, leases, bookings, financial records and uploaded documents are yours. We claim no ownership of them.

We hold and process that information in line with our Privacy Policy, which forms part of these terms. Where the information concerns other people, such as your tenants, you are the controller and we act on your instructions. You confirm you have a lawful basis for holding it and have told those people it is kept in a system like ours.

You can export your financial records at any time from within the application, in PDF and CSV. Do this before you close your account.

You must not upload anything unlawful, anything you have no right to hold, or anything containing malicious code.

6. Acceptable use

You agree not to:

• use the service unlawfully, or to break housing, tenancy, consumer or data protection law
• attempt to reach another customer data, or to bypass any limit or permission
• probe, scan or test our systems for vulnerabilities without our written permission
• resell or white label the service without our agreement
• automate access in a way that degrades the service for others
• misrepresent who you are

We may suspend an account that breaches this section. Where it is reasonable to do so we will contact you first.

7. Availability

We work to keep EZ Rent running, but we do not promise uninterrupted access. The service can be unavailable during maintenance, during a fault, or because of something outside our control, including internet or power interruptions and failures at our hosting or payment providers.

We do not offer a service level agreement or availability credits on any plan.

8. Support

Support is by email at info@panorata.com. We aim to reply within two business days. We do not offer telephone or after hours support.

9. Ending the agreement

You may close your account at any time from within the application. It is deactivated immediately and permanently deleted 30 days later. Within those 30 days you may ask us to restore it at info@panorata.com. After deletion your records cannot be recovered.

Closing your account does not entitle you to a refund for a period already paid for, and your subscription remains active through the notice period.

We may end this agreement if you materially breach these terms, if we are required to by law, or if we discontinue the service. If we discontinue it, we will give you at least 60 days notice and time to export your data.

10. Liability

To the fullest extent the law allows:

The service is provided as is. We do not warrant that it will be error free, that it will meet every requirement you have, or that any document or calculation it produces is suitable for your circumstances.

We are not liable for lost profits, lost revenue, lost business or lost data; any loss arising from a decision you took based on information in the service; any dispute between you and a tenant, guest, buyer or team member; or any failure by you to comply with a law that applies to you.

Our total liability to you in any twelve month period is limited to the amount you paid us in that period. On the Starter plan, where you pay nothing, our liability is limited to USD 50.

Nothing here excludes liability that cannot lawfully be excluded, including for death, personal injury or fraud.

11. Indemnity

You agree to cover our reasonable costs if a claim is brought against us because of your use of the service, your breach of these terms, or your handling of another person information through the service.

12. Changes to these terms

We may update these terms. For a material change we will give you at least 30 days notice by email or in the application. Continuing to use the service after a change takes effect means you accept it. If you do not, close your account before then.

13. General

• Governing law. These terms are governed by the law of Zimbabwe, and the courts of Zimbabwe have exclusive jurisdiction.
• Whole agreement. These terms and the Privacy Policy are the entire agreement between us about the service.
• Severability. If any provision is unenforceable, the rest continues to apply.
• Transfer. You may not transfer your rights under these terms without our written consent. We may transfer ours to a successor of our business, on notice to you.
• No waiver. If we do not enforce a provision, that is not a waiver of it.

14. Contact

For questions about these terms, contact us at info@panorata.com.