Privacy Policy

This policy explains what personal information we collect, why we hold it, where it is stored and what you can ask us to do with it. It covers the EZ Rent application at app.panorata.com and this website.

If anything here is unclear, write to us at info@panorata.com and we will explain it in plain terms.

1. Who we are

Panorata operates EZ Rent, a property management platform for landlords and property managers. We are based in Zimbabwe.

Contact for any privacy question, request or complaint: info@panorata.com

2. Two different roles, and why it matters to you

We handle two kinds of personal information and our responsibilities differ for each.

• Your account information. When you sign up, we decide what to collect and why. For this we are the controller, and this policy governs it.
• Information you enter about other people. When you record a tenant, guest, buyer or team member, you decide what to collect and why. We hold and process it on your instructions. For this you are the controller and we act as your processor.

This is not a technicality. It means that if a tenant asks what information is held about them, the answer is yours to give, not ours. It also means you are responsible for having a lawful reason to hold it. Section 9 sets out what we ask of you.

3. What we collect

• Account and profile: name, email address, phone number, business name, your subscription plan and billing history. Passwords are stored only as a cryptographic hash, never in readable form.
• Property and business records: properties, units, leases, bookings, sales, maintenance requests, expenses, payments, and documents or images you upload.
• People you record: tenant, guest, buyer and team member names, contact details, lease and payment records, and anything you enter in a free text field.
• Technical: IP address, browser and device type, and timestamped records of requests to our servers, kept to run the service, investigate faults and detect abuse.

We do not collect special category information such as health, religion, political opinion or biometrics, and we ask that you do not enter it into free text fields.

4. Why we hold it, and on what basis

We do not sell your data. We do not show advertising. We do not use your business records to build a profile of you or to train machine learning models.

5. Where your information is stored

The service runs on infrastructure located in the European Union. Information you enter in Zimbabwe or elsewhere is transferred to and stored in Europe, principally in Frankfurt, Germany and Amsterdam, Netherlands.

We work with a small number of specialist providers to run the platform, covering hosting, email delivery and payment processing. They act on our instructions and are bound by their agreements with us. You can see who they are and what each one handles on our sub-processors page.

We do not otherwise share your information, except where the law requires it or where we must to establish or defend a legal claim.

6. How long we keep it

While your account is open, we keep your information so the service works.

If you delete your account, it is deactivated immediately and scheduled for permanent deletion 30 days later. During those 30 days you can ask us to restore it by writing to info@panorata.com. After that, your records are permanently removed from our database and your uploaded files are deleted from storage. This cannot be reversed.

Some information may be kept longer where the law requires it, such as payment records needed for tax. Backups are retained on a rolling basis and are overwritten in the ordinary course.

7. Your rights

You can ask us to:

• give you a copy of the information we hold about you
• correct anything that is wrong
• delete your account and its information
• give you your data in a portable format
• restrict or object to how we use it
• withdraw consent, where we relied on it

Most of these you can do yourself from within the application. For anything else, write to info@panorata.com. We will respond within 30 days.

Depending on where you live, you may also have the right to complain to a data protection authority. In Zimbabwe this is the Data Protection Authority under the Data Protection Act [Chapter 11:12] of 2021. In the European Union or United Kingdom, you may complain to your local supervisory authority.

8. Security

Protecting your information is something we take seriously. We maintain technical and organisational safeguards designed to keep your data secure, and we review them as the service grows.

If an incident ever occurs that is likely to affect your information, we will tell you and the relevant authority without undue delay.

9. Your obligations when you record other people

Because you decide what to record about tenants, guests, buyers and team members, you agree that:

• you have a lawful basis for collecting and holding their information
• you have told them it is held in a property management system operated by a third party
• you will respond to their requests for access, correction or deletion
• you will not record more than you need, and will not record special category information
• you will tell us promptly if you receive a request that requires us to act

We will assist you with any such request. We will not respond directly to a tenant about your records without your instruction, other than to direct them to you.

10. Cookies and local storage

We do not use advertising or tracking cookies.

The application stores an authentication token in your browser local storage so you stay signed in. Clearing your browser storage signs you out. Our infrastructure providers may set strictly necessary cookies for security and load balancing.

We measure how this website is used, such as which pages are visited and where visitors arrive from, so we can see what is useful and what is not. This is done without cookies and without following you to other websites. It applies to this website only, not to the EZ Rent application.

11. Children

EZ Rent is a business tool and is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us with information, write to info@panorata.com and we will remove it.

12. Changes

We may update this policy. If a change materially affects how we handle your information, we will tell you by email or in the application before it takes effect. The date at the top shows when it last changed.

13. Contact

For privacy questions or requests, contact us at info@panorata.com.