What EZ Rent is
What is EZ Rent, in one sentence?+
It is software for keeping track of property you rent out: who lives where, what they owe, what has been paid, and what the repairs cost. Instead of a notebook, a spreadsheet and a folder of paperwork, it all sits in one place you can open from a phone or a computer.
I only have one or two properties. Is this too much for me?+
No. The free plan exists for exactly that. If you collect rent from anybody, you are already keeping these records somewhere. This is the same records, somewhere you can search them.
I live outside Zimbabwe but own property there. Does that work?+
That is one of the main reasons people use it. You can open it from anywhere and see every property, every tenant and what each one owes, without waiting for somebody to tell you. You pull your own statements whenever you want them.
Do my tenants need to use it?+
No. It is for you and your team. Your tenants carry on paying you the way they always have, and you record it.
Do I need to install anything?+
No. It runs in a web browser on a phone, tablet or computer. There is nothing to download and nothing to keep updated.
Getting started
Do I need technical knowledge to use EZ Rent?+
No. It is built for property owners, not developers. If you can use a smartphone, you can use this. A short walkthrough sets up your first property when you sign up.
How do I get started?+
Register for a free Starter account at app.panorata.com, add your first property and its units, and start recording tenants or bookings. Setting up the first property takes about fifteen minutes.
Can I move my existing records across?+
There is no bulk import yet, so records are entered by hand for now. If you have a sizeable portfolio, get in touch and we will load it for you rather than leave you to type it in. Import tools are on the roadmap.
What if I get stuck?+
Email info@panorata.com and a person will answer. There is also a help guide inside the application, reachable from the sidebar on any page.
Properties and rentals
Can I manage both long-term rentals and short stays?+
Yes. Long leases, short-term bookings, and units that do both. You choose the rental mode for each unit, and both sit in the same system rather than in two places.
Can I track property sales and instalment plans?+
Yes. Deposit-and-instalment sales are common in Zimbabwe and the sales side is built for them. Full payment, phased deposits, and monthly instalments with or without interest, calculated on a reducing balance the way a bank would.
Can I manage properties in different towns?+
Yes. There is no limit on where your properties are, only on how many your plan covers.
What happens when a tenant leaves?+
You terminate the lease and the unit becomes vacant and available again. Nothing is deleted. The tenant, the lease and every payment stay on record, so you can still answer a question about them a year later.
Payments and billing
How do I record rent payments?+
Open Finance, then Payments, then Record Payment. Choose the tenant and lease, enter what you actually received and how it was paid, whether cash, EcoCash, OneMoney or bank transfer, and the balance updates itself.
What if a tenant only pays part of their rent?+
Record what they paid. It is treated as a part payment, not rounded up or down, and what remains stays outstanding until it is cleared. You can clear the rest later using a different payment method if that is how it arrives.
Does EZ Rent support USD and ZWL?+
Yes, both. Rent is recorded in the currency it was agreed in, and you can have properties in different currencies on the same account.
How is my subscription paid?+
Through NardoPay, which accepts EcoCash, InnBucks, O’mari, ZimSwitch and Visa or Mastercard. No international card is required. The Starter plan is free and asks for no payment details at all.
How soon does my upgrade take effect?+
We activate every upgrade by hand so we can check it against your portfolio. During the day that usually takes a few minutes, and if you pay late at night it will be done by the next morning. You will get a confirmation email once your plan is live. Please do not pay twice if the change is not immediate.
Can I cancel at any time?+
Yes. There is no contract and no notice period. You keep the plan you have paid for until the end of that period.
If your subscription lapses
What happens if I miss a payment?+
You keep full access for seven days after your paid period ends, which is meant to cover an ordinary delay. Nothing changes during that week.
And after that?+
Your account moves to the free allowance. If you hold more properties than it covers, the extra ones become view-only. You keep full read access to every record on all of them, permanently, and you can still export your reports. What you cannot do is record new rent or create new leases and bookings on a view-only property until you renew or choose it as your active one.
Do I lose my data if I stop paying?+
No. Nothing is deleted because a subscription lapsed. Your records stay available to read and to export for as long as your account exists.
Security and data
Who can see my records?+
You, and the team members you invite. Each account only ever reaches its own records, and the system enforces that on every request rather than relying on a screen being hidden. Files you upload are reachable only through short-lived private links.
Where is my data stored?+
On infrastructure in the European Union, in Germany and the Netherlands. Our privacy policy sets out who we work with to run the service and what each one handles.
Who owns what I enter?+
You do. Your properties, tenants, leases, financial records and uploaded documents are yours, and you can export your financial records as PDF or CSV whenever you want, including before you close your account.
Can I delete my account and data?+
Yes, from Settings at any time. The account is closed immediately and permanently deleted thirty days later. If you change your mind within those thirty days, email us and we will restore it. After that it cannot be recovered.
Can my team members see everything?+
Only what you allow. Each person gets their own login and you set their permissions individually, so somebody chasing rent does not need access to your finances. Team members come with the Enterprise plan.